TERMS & CONDITIONS

This page contains information about us and the legal terms and conditions (“Terms & Conditions”) under which we sell any of the products (“Products”) listed on our website, mobile or tablet application, or any other platform (collectively referred to as “Website”) to you.

About us

This Website is owned and operated by Ameyam Enterprise Private Limited (hereinafter referred as “Virgio website”), a company incorporated under the provisions of the Companies Act, 2013  and having its registered office at 168, 19th Main Rd, Sector 4, HSR Layout, Bengaluru, Karnataka 560102. For the purposes of these Terms & Conditions, the terms "We" and "Us" refer to Ameyam Enterprise Private Limited or to one of its affiliated companies in your territory of residence. When you purchase Products from our Website, you will be entering into a contract with either Ameyam Enterprise Private Limited or its relevant affiliated company in your territory of residence.

Terms and conditions

These Terms & Conditions apply to your use of the Website. By accessing, browsing, using or registering on our Website, you confirm that you have read, understood and agree to these Terms & Conditions in their entirety. Please check this page regularly to determine whether our Terms & Conditions have been updated - any new terms will automatically be effective when they are published on this Website.

We reserve the right to:

  • amend our Terms & Conditions;
  • refuse any user access to our Website;
  • terminate user accounts;
  • modify or withdraw (temporarily or permanently) this Website without notice; or
  • cancel customer orders at our discretion.

Registration

To transact and purchase any products on the Virgio website or mobile app, the User may have to register and create an account duly secured by using One Time Password (OTP) either in your email or mobile phone (hereinafter referred to as the “Account”). Any Account so created is personal to the User and non-transferable to another person. The User’s registration and order on the Virgio website or mobile app shall be complete after the User accepts the T&C. Please note the T&C shall apply each time the User submits an order for any product on the Virgio website or mobile app. 

If the User registers and creates an Account then the User is a “Registered User”. To become a Registered User the User must provide true, accurate, complete, and current information in all respects as requested by us during the account creation process or at the time of submission of the order on the Virgio website or mobile app, as the case may be. We reserve the right to refuse any service, terminate the Account, or cancel orders at our sole discretion. 

The User agrees and accepts full responsibility for all activities that occur under the User’s Account or password. We assume no responsibility to any person for loss or damage which may arise as a result of a failure by the User in protecting the User’s Account or password. If we have reasons to believe that there is likely to be a breach of security or misuse of the Virgio website or mobile app, we may also suspend the User’s account without any liability or prior intimation. 

To enable us to use the information provided by the User, the User agrees that we are not violating any rights the User might have and the User hereby grants to us a non-exclusive, worldwide, royalty free, irrevocable, perpetual right to exercise the copyright, publicity, database, and any other rights, by whatever name called, the User has in the User's information, in any media concerning User’s information. We will only use the User’s information under the T&C and Privacy Policy of the Virgio website or mobile app.

 

General Terms

Product Description: We attempt to be accurate on the product description with the information at our disposal. However, we do not warrant that the product description is accurate, complete, reliable, current, and error-free. 

Pricing: All prices on the Virgio website or mobile app are displayed in local currency having legal tender in the User’s country of residence. The User agrees to pay the full amount payable for the respective product as indicated during the order process including any shipping costs, any charges, and taxes incurred with the order. 

All the products listed on the Virgio website or mobile app will be sold either at Maximum Retail Price (MRP), inclusive of all taxes, or at a discounted price, including all taxes, unless otherwise specified. Prices and taxes in respect of the products are subject to change from time to time without prior notice by us. In a case where the User gets invoiced/charged/billed erroneously at a price higher than MRP printed on the product package, the User shall call our Customer Care for a refund of the difference as per our policy. 

If we notice any errors in pricing on the Virgio website or mobile app or during order processing due to any reason, without any admission, we will, in good faith, try to resolve the issues that may arise as a result of such errors. The User agrees to cooperate with us to resolve such issues and accepts that we will have sole and full discretion to determine the appropriate resolution. 

Discount e-coupons: Any use of discount e-coupons shall be subject to this T&C and the terms and conditions issued for each individual e-coupon. We will honor the e-coupons when they are used following these e-coupons terms and individual e-coupons terms. All discount e-coupons shall be the property of Virgio and not transferable, the same cannot be resold and have no cash alternatives. Each e-coupon shall carry an expiry date and after the expiry date, the coupons can no longer be used by the User. We reserve the right to cancel or reject the use of an e-coupon where fraud or illegal use is suspected. The User shall have no claim against any such rejection or cancellation by us. 

Order Cancellation: We will not accept or cancel the User’s order for products if 

[a] the item is out of stock; 

[b] there is a product or pricing error;

 [c] we are unable to obtain authorization for payment;

 [d] we have shipping restriction/limitation for the User’s location; 

[e] at our sole discretion for any other reason.

Please note, that we will inform the User that the order has not been accepted and any related payment will not be processed or refunded. We will not be liable to the User or any third- party for our decision to decline to process the order or for suspending any transaction after processing has begun. 

Force Majeure: We shall not be held liable for any delay or failure in the performance of any part of the T&C due to any cause beyond our control and without our negligence or fault on our part, viz., acts of God; any act of civil or military authority; laws, regulations, or rules and any changes therein from time to time; embargoes; pandemic; epidemics; war; terrorist acts; riots; insurrections; fire; explosions; natural calamity; man-made accidents (for instance, nuclear accidents); strikes; power failures or blackouts; political unrest; other major environmental disturbances; unusual severe weather conditions; acts of hackers and other illegal activities of third- parties; non-availability of products or services due to any reason; non-availability of transportation facility due to any reason; any acts or omissions of transportation or telecommunication; acts, omissions, overloadings, slowdowns of the internet or any third- party internet service provider. 

Hyperlinks: Any link or reference to other websites on the Virgio website or mobile app is merely for the convenience of the User and we are not responsible for the content, operation, privacy practices, or otherwise of such linked sites on the Virgio website or mobile app. We hereby declare that we do not endorse, promote, or represent such sites in any manner. As a User, the User shall use the linked sites at his/her own risk and consequences. 

No License: Access to the Virgio website or mobile app shall not be considered as conferring upon anyone any license by us whether for our intellectual property or intellectual property of any third-party licensed to us. 

Right to Alter or Improve: We reserve the right to correct any error or omission in the Virgio website or mobile app including but not limited to improving the contents of the Virgio website or mobile app, anytime, without any prior notice. Further, we also reserve the right to alter, limit, or discontinue any product or services on the Virgio website or mobile app, any time, without any prior notice. We shall not be liable for any modification, termination, suspension, or discontinuation of the Virgio website or mobile app. 

Suspension or Termination of User’s Account: We may suspend or terminate a User’s Account, either wholly or partially, without any prior notice, in our sole discretion, if we have reasons to believe that the user violates this T&C or any applicable law or is harmful to the interest of Virgio or a third- party. We shall not be liable to the User or any third- party for any such suspension or termination of the User’s Account. 

Use of Cookies: We may use cookies or other technologies on the Virgio website or mobile app. We use cookies to enhance convenience for the User and to enable us to run an effective operation. The User accepts that the User hereby gives his consent to the use of cookies and other similar technologies by us. 

Offensive Materials/Contents: the User understands that while using the Virgio website or mobile app the User may encounter material/content that may be felt by some User to be offensive, indecent, not acceptable, or objectionable while the material/content may not be identified as such. We (including our affiliates or group companies) shall have no liability to the User for such materials/contents as mentioned in this paragraph. 

User’s Compliance with Law: The User shall, at all times, ensure full compliance with all applicable laws. The User hereby accepts and agrees that the User shall not engage in any transaction which is prohibited under any applicable law. 

Severability: If any terms and/or conditions are held to be unenforceable for any reason, such provision shall be reformed to the extent necessary to make it enforceable and the other terms and/or conditions of the T&C shall remain in full force. 

Waiver: Any failure on our part concerning a breach of these T&C by the Users or others does not constitute a waiver and shall not limit our rights concerning such a breach or any subsequent breaches. 

Unauthorized Use: Any unauthorized use of the Virgio website or mobile app may give rise to a claim for damages and/or a criminal offense. 

Law:  Any matter that arises out of your use of our Website shall be governed by the applicable laws in the territory in which you are registered to use our Website (assuming it is a territory in which we operate) and shall be subject to the exclusive jurisdiction of the courts of that relevant territory.

Contact You: You agree that we may contact you through telephone, email, SMS, or any other means of communication for the purpose of: 

  • Obtaining feedback in relation to Platform or our Services. 
  • Obtaining feedback in relation to any other Users listed on the Platform; 
  • Resolving any complaints, information, or queries by other Users regarding critical content; and 

You agree to provide fullest cooperation further to such communications by the Company. 

By submitting suggestions or other feedback regarding our services/platform, you agree that we can use and share such feedback for any purpose without any compensation or you and we are under no obligation to keep such feedback confidential. 

 

Intellectual property

The content of the Virgio website or mobile app is protected by copyright, trademarks, or any other intellectual property rights by whatever name is called. A User may retrieve and display the content of the Virgio website or mobile app on a computer screen or handphone display screen, as the case may be, but not any server or other storage device connected to a network. A User may print a copy of the content for his/her personal use (i.e., non-commercial use) provided the User keeps intact all copyright and proprietary notices. 

THE USER SHALL NOT OTHERWISE REPRODUCE, MODIFY, COPY OR DISTRIBUTE OR USE FOR COMMERCIAL PURPOSES ANY OF THE MATERIALS OR CONTENT ON THE VIRGIO WEBSITE WITHOUT WRITTEN PERMISSION FROM VIRGIO. 

Copyrights and Trademark 

Virgio, its suppliers, and licensors hereby expressly reserve all intellectual property rights in all contents be it in the form of text, pictures, products, programs, processes, technology, and other materials, by whatever name called, which appears on the Virgio website or mobile app. 

Access to the VIrgio website or mobile app shall not confer and shall not be considered as conferring upon anyone any license under any of Virgio or any third- party’s intellectual property rights. All rights, by whatever name called, including copyright, in the Virgio website or mobile app are owned by or licensed to Virgio. Any use of the Virgio website or mobile app or its contents, including but not limited to copying or storing it, whether in whole or part, other than for the User’s personal use (i.e., noncommercial use) is prohibited without the permission of Virgio. 

The logos, names, design marks, slogans, tag lines, punch lines, and all related product and service names are trademarks or service marks of Virgio and its affiliates, partners, or its suppliers. All such marks are the property of the respective companies. Access to the Virgio website or mobile app does not authorize anyone to use any names, marks, products, or services of third- parties or hypertext links to third-party websites. The information is provided solely for convenience and does not in any way constitute (including by implication) Virgio endorsement, recommendation, or any form of sponsorship of the third- party, information, product or service, or otherwise. 

Virgio is not responsible for the content of any third-party sites and does not make any representation regarding the content or accuracy thereof on such sites. If the User decides to link to any such third-party websites, the User does so entirely at his/her own risk. 

All material of the Virgio website or mobile app, for instance, images, designs, icons, text, music clips, video clips, programs, downloads, and any other material, by whatever name called, that are part of the Virgio website or mobile app as contents are intended solely for personal and non-commercial use. No right, interest, or title in any material or software is transferred to the User as a result of copying or downloading. 

All software used on the Virgio website or mobile app is the property of Virgio or its licensees and suppliers and is protected by the Indian and International Copyright Laws. Any other use, including but not limited to the reproduction, modification, distribution, transmission, republication, display, or performance of the contents of the Virgio website or mobile app is strictly prohibited. The compilation (i.e., arrangement, assembly, collection, or similar/identical action) of the contents of the Virgio website or mobile app is the exclusive property of Virgio and is protected by the Indian and International Copyright Laws. 

Limitation of Liability and Indemnity

Nothing in the T&C is intended to affect the User’s right under the law. The use of products or services including but not limited to the use of the Virgio website or mobile app is at the User’s risk. Unless otherwise stated in this T&C, the User assumes and/or accepts full responsibility and risk of loss resulting from the User’s use of products or services including but not limited to the use of the Virgio website or mobile app. 

By using the Virgio website or mobile app, to the extent permitted by applicable law, you agree to defend, indemnify and hold harmless Virgio, its affiliates, group companies, suppliers, officers, directors, employees, and agents, from and against all claims, damages, obligations, losses, liabilities, cost, and expenses, including but not limited to attorney’s fees, arising from – 

use of and access of the Virgio website or mobile app by the User; or 

the User’s actions or inactions or violations of this T&C; or 

the User’s violation of any third-party right, including without limitation any copyright, proprietary, or privacy rights. 

Under no circumstances and under no legal or equitable theory or otherwise, shall Virgio or any of its affiliates, group companies, suppliers, employees, directors, offers, and agents be liable to the User or to any third-party for any direct, indirect, special, incidental or consequential losses or damages of any nature including, without limitation damages for loss of profits, loss of goodwill, loss of data, losses due to work stoppage, losses because of business interruption, losses due to accuracy of results, losses caused by computer failure/malfunction even if Virgio’s authorized representative has been advised of or should have known the possibility of such damages due to – [a] the use of or inability to use the Virgio website or mobile app; or [b] the User’s use of or reliance on the Virgio website or mobile app or any information (whether related to product or service) or hyperlink or otherwise provided on the Virgio website or mobile app; or [c] the User providing information including but not limited to personal information or otherwise to us; or [d] the provision of any services by us; or [e] acts or negligence on our part. 

In no event will Virgio be liable for any losses, damages, or expenses in excess of the amount paid by the User towards the price of the Product for which the claim arose. The User understands and undertakes that the User hereby releases us from all obligations, liabilities, and claims in excess of this limitation. 

This indemnification obligation contained herein shall survive the T&C and the User’s use of the Virgio website or mobile app. 

Contact Us 

In case of any query, complaint and/or feedback, please contact us at care.ae@virgio.com or chat with us through whatsapp at +918951835445. We are operational between 7:30 AM to 4:30 PM all days.